Why You Need Reviews

Almost Everyone Reads Reviews

Before dining or shopping, 93% of U.S. consumers check online reviews at least some of the time.

Reviews Are Trusted

88% of consumers trust online reviews as much as recommendations from friends and family

Reviews Are Influential

4 out of 5 consumers have reversed a purchase decision based on negative online reviews.

Good Reviews Are Under-Represented

Unhappy customers tell an average of 24 people about their experience. Happy ones tell 15 people.

Good Reviews Are Waiting to Happen

90% of typical U.S. consumers read online reviews; 6% write them

Reasons Why Happy Customers Don’t Write Reviews

“Writing reviews is too tedious.”

“I forgot to write the review.”

“I have no time.”

“No one asked me.”

“I didn’t even think about it.”

“I don’t know where to write the review.”

How to Convert More Happy Customers Into Reviewers

Step 1.

Ask them to write a review

Step 2.

Make the process easier

Step 3.

Follow up with them in a convenient way.

The Reputation Solution:

A “Review Funnel”

How a Review Funnel Works

1) Ask and remind customers to share their experience online

2) Drive customers to a destination designed to convert them into reviewers

3) Guide each reviewer through selecting the best review site and completing a review

Use Multiple Channels To Drive Customers Into The Funnel

Email Drip Campaigns

Automatically email your customer with a drip sequence to encourage reviews!

Website Widgets

Put a review widget on your website or thank you page to encourage reviews.

Printed “Invites” & Takeaways

Give customers printed take-aways with your invoices or products to encourage reviews.

Convert Customers Into Reviewers

Step 1: Ask For The Review

With an easy-to-use, clean landing page, we ask for a review. Here, we pre-qualify the feedback to make sure it will be positive!

Step 2: Review Site Options

Next, we present options on where we want the customer to leave a review.

Step 3: Review Complete

The customer selects a site and leaves a review.

Identify Unhappy Customers Before They Write A Review

Our system directs happy customers to leave their feedback on sites like Google, Facebook, or yelp.

Our solution redirects unhappy customers to a private forum where you can handle the complaint privately via email:

Monitor & Respond To Reviews & Promote Your Positive Reviews

Get email alerts for new reviews.

Display your positive reviews on your website to increase conversions!

Reporting To Track Progress

 Features of our review marketing system

Review Acquisition

Collect reviews with a customizable landing page

Custom website widget

Email footer widget

Mobile-Friendly experience

Generates reviews on major review sites

Industry-specific sites

Collect Reviews On-Site

Review Funnels

Automated Email Funnels

SMS messaging optional

Printed review invites for offline integration

Review Monitoring

Sends alerts when new reviews are published

Alerts include review info and link for response

Comprehensively monitors all reviews

Monitors all review sites

Includes major, minor, and industry-specific sites

Review Marketing

Auto-share positive reviews to social media

Auto-publish reviews to your website

Embeddable rating with rich-snippet markup

Easy Embed Code

Includes aggregate reviews

Custom control over review publishing

Reporting

PDF and web-based performance/trend reports

Aggregate reports for large, multi-location businesses

Reports are sent automatically on any schedule you want